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Privacy
Privacy Policy
This Privacy Policy describes how SOAPY BINS (PTY) LTD trading as Soapy Bins (Registration Number: 2025/763001/07) collects, uses, discloses, retains, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) and other relevant South African laws. This Privacy Policy applies to any website, application, form, document, product, or service that references this Privacy Policy. It also supplements any other privacy policies that may apply in respect of Soapy Bins’ processing of personal information.
Under POPIA, personal information means information relating to an identifiable, living, natural person, such as your name, gender, address, contact details, or identity number.
Who We Are
In this Privacy Policy, reference to “Soapy Bins”, “we”, “our” or “us” refers to SOAPY BINS (PTY) LTD, operating in Pretoria and offering residential and commercial bin cleaning services across South Africa.
We collect personal information about you in accordance with applicable laws, either:
Directly from you when you complete a service request or subscription form.
Indirectly from you when you interact with us through our website, email, or social media channels (this may include metadata such as device and browser information).
We may also collect information if you start but do not complete an online signup or booking form. In that case, we may contact you to help you complete your subscription.
If you do not provide required information, we may be unable to provide you with our services. You are responsible for informing us if your information changes.
What Information We Collect
We may collect:
Personal details — name, identity number, age, gender, and nationality.
Contact details — phone number, email, and physical address for service delivery.
Payment details — information processed via Paystack, a secure payment gateway (Soapy Bins does not store your full card or banking details).
Online data — cookies, IP address, and browser data when you use our website.
If you refuse to provide personal information, Soapy Bins may not be able to offer its services or continue the business relationship.
How We Use Your Information
We use your information to:
-Provide our bin cleaning service at your specified address.
-Communicate with you regarding billing, scheduling, and important service updates.
-Process payments securely through Paystack.
-Handle customer support and service-related inquiries.
-Conduct customer satisfaction surveys and service improvements.
-Manage marketing communications, respecting your right to opt out.
-Comply with legal and regulatory obligations.
Sharing Your Information
We do not sell or rent your personal information. We may share your data with trusted third parties only where necessary, such as:
-Payment processors (e.g., Paystack)
-Debt collection agencies (if required)
-Regulators or law enforcement, if required by law
All third parties are contractually required to protect your information in line with POPIA standards.
Security and Storage
Soapy Bins uses appropriate technical and organisational security measures to protect your information from loss, misuse, or unauthorised access.
While we strive to protect your data, no system is completely secure, and we cannot guarantee the security of information transmitted online.
Your personal data will be retained only for as long as necessary to fulfil the purposes described above or as required by law.
Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal data.
- Object to processing of your data on reasonable grounds.
- Withdraw consent to direct marketing communications.
When you provide your information during signup, you consent to receiving updates and promotions about Soapy Bins’ services. You can opt out of marketing communications at any time by clicking “unsubscribe” or emailing us directly.
Please allow up to 21 days for your preferences to be updated.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.
Cookies allow us to measure website performance and remember your preferences.
You can choose to disable cookies in your browser settings; however, this may affect certain website features.
Clickstream Data
In the interests of better customer service, Soapy Bins may collect anonymous information from visitors to its websites. In the process,Soapy bins ensures the information cannot be used to identify you. This information is sometimes known as “clickstream data” or “traffic data”.
We may collect non-identifiable analytics data (clickstream data) for website performance and marketing insights.
This data may include:
- Your IP address
- Pages visited and links clicked
- Browser type and device
- Time and date of visits
As mentioned, the traffic data is aggregated and not personally identifiable and our website analysis will also respect any ‘do not track’ setting you might have on your web browser.
We leverage third-party analytics to analyse personal data collected through our website and apps, including account information, marketing and communications data, demographic data, content and files, geolocation data, usage data, and inferences associated with identifiers and device information (such as cookie IDs, device IDs, and IP address) as described in this section. This data is aggregated and enables us to perform analytics and track the performance of our website. For example, we use tracking technologies like Google Analytics to analyse website traffic, and Meta Pixel to deliver targeted advertisements. These tools gather data about your activity on our website, including information such as page visits, clicks, and interactions. This data, combined with identifiers like cookie IDs, device IDs, and IP addresses, is aggregated and analysed to understand user behaviour, improve our website, and deliver targeted advertisements on Facebook and Google platforms. This approach enables us to enhance our marketing efforts and reach the right audience with relevant ads. You can learn how Google and Meta collect and use information at www.google.com/policies/privacy/partners and https://www.facebook.com/privacy/policy/.
Finally, we may share de-identified information in accordance with applicable law.
Contact Us
For any privacy-related queries, please contact: [email protected] , 068 607 4501
Changes to This Policy
We may update this Privacy Policy periodically.
Updates will be posted on our website with a revised “Effective Date.”
